Returns

If you are not satisfied with your order you have a period of 7 working days, from the date to make the return of your order, according to the art. 44 of Law 7/1996, of January 15 of Retail Trade Regulation modified by Law 47/2002, of December 19.


To process the return you must contact the department of the On-line Store by telephone.

The number is +34 972 09 55 91 and the customer service hours are from Monday to Friday from 10:30 am to 1:30 pm and 5:00 pm to 8:30 pm.
Terms of the return:

* The product must be in perfect condition, in its original packaging and without breaking.
* The shipping and collection costs in case of return will be paid by the customer.
* Once received the returned items at our headquarters we will proceed to refund the amount using the same payment method that was designated for the order.

The return of defective or erroneous products will be admitted, following the return regime previously described.
The following returns are not allowed

Returns are not applied to the following items:

* Seeds
* DVD, books magazines (for their susceptibility to be copied)
* Lamps